SpinVox Takes in $200 Million
SpinVox certainly has come a long way in the last few years since I checked out their service for converting voicemails to text. They launched at nearly the perfect time. Large vocabulary speech...
View ArticleProactive Flight Check In
Nancy Jamison posted a nice write up on her blog about a recent Voxify webcast where Voxify presented with Continental on a new outbound voice app we just rolled out for Continental that calls...
View ArticleGartner’s IVR Magic Quadrant
An article in Speech Technology magazine reports that in the most recent update to Gartner’s Magic Quadrant for IVRs, Microsoft Speech Server and Nuance Voice Portal got dropped. The disappearance of...
View ArticleVoicemail to Text
When I posted a couple days ago about Spinvox taking in a very large funding round, I missed an announcement that same day about Nuance’s new voicemail to text service, which they have decided to...
View ArticleAustin Capital Metro IVR Issues
The Austin Capital Metro CIO deserves a lot of credit for owning up on the Austin CapMetro blog to some major issues with their IVR applications for bus schedules, etc. It sounds like they have some...
View ArticleState of Speech Reco and Synthesis
There’s a very detailed (and long) article on the state and future of speech recognition and speech synthesis in the New York Times from late June. Although the prognosis is not that positive, it is...
View ArticleSpeech App Great Debate on CRMXChange.com
This past Monday I was one of the panelists for the CRMXchange Great Debate webcast on Speech Self Service. We covered the following topics, and a bit more, during the webcast: Enterprise and contact...
View ArticleAccent Game
In a comment on another post, a friend pointed out a fun game from Language Trainers Group for guessing accents . You listen to someone read a few lines from a poem and then you answer a multiple...
View ArticleUnited Excruciating Update
I got an outbound notification call from United this morning about a change to an upcoming flight. When United introduced Easy Update years ago, I was a big fan. I even sent email to United customer...
View ArticleTweeting by Phone with PhoneBlogger
In late 2002, I thought it would be cool to build an application that allowed you to blog by phone. Tools, libraries and hosted services were a bit more limited back then, but after a few months of...
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